Effective Date: June 30, 2026
1. Introduction
Nexus Health is committed to protecting your privacy. This policy explains how we collect, use, store, and share your information when you use our platform, including BioMatrix, BaselineONE, and related services.
2. What We Collect
We collect personal and health-related information to provide personalized insights and support clinical workflows. This includes:
- Basic user information (name, email, contact info)
- Uploaded lab and DNA files
- Intake responses and form data
- Health markers and protocol selections
- Usage activity and device data (via cookies or secure analytics tools)
- Email address provided when subscribing to newsletters, downloading resources, or registering for webinars
We do not collect or store payment information. All payments are processed through secure third-party providers.
3. How We Use Your Information
We use your data to:
- Generate reports, scores, and health insights
- Power AI-based recommendations
- Deliver support, updates, and user communications
- Improve platform performance and accuracy
- Support licensed clinicians with relevant data for their clients (when applicable)
- Send marketing communications, such as newsletters, product updates, and event invitations (you can opt out at any time)
We do not use your personal health data for advertising or sell it to third parties. Marketing emails are based only on contact information you’ve provided, not your health or lab data
4. Data Storage & Security
All data is encrypted:
- At rest using AES-256
- In transit using TLS 1.3
User data is stored in secure, HIPAA-compliant environments with restricted access controls and activity monitoring. All systems follow GDPR-aligned protocols for international users.
5. Who Has Access
Your information is only accessible to:
- You (the account holder)
- Clinicians or coaches explicitly connected to your account
- Authorized Nexus Health support personnel (under confidentiality agreements)
We may share de-identified, aggregated data for product improvement or research purposes—but never in a way that could identify you.
6. Your Rights
You may:
- Request access to your data
- Correct inaccurate information
- Request deletion of your data at any time
- Withdraw consent for data processing (where applicable)
To request any of the above, contact: info@nexushealth.me
7. Data Retention
We retain your data only as long as needed to provide services, comply with legal obligations, and improve our models. If you close your account, data can be deleted on request within 30 days.
8. Children's Privacy
Nexus Health does not knowingly collect information from children under 13 without verifiable parental or guardian consent. Pediatric accounts must be created by a legal guardian or licensed provider.
9. Policy Updates
We may update this policy to reflect new features, regulations, or data practices. You will be notified of material changes via email or platform notification.
10. Contact Us
Questions about this policy?
Email us at: info@nexushealth.me
Mailing address: Nexus Health, Inc. – Legal & Compliance, 1234 Innovation Drive, Phoenix, AZ 85001